Man with Van Wembley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wembley provides removal, transport and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives the services.
Services means removal, transport, loading, unloading, packing, unpacking, and any other related services agreed between Man with Van Wembley and the Customer.
Goods means all items, furniture, personal belongings, equipment and property that are the subject of the Services.
Contract means the agreement between Man with Van Wembley and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Man with Van Wembley provides man and van, household removals, small office moves, furniture transport and related services in Wembley and surrounding areas. The exact scope, times and locations of the Services will be agreed at the time of booking and confirmed in writing where possible.
We reserve the right to refuse to carry any Goods that in our reasonable opinion are unsafe, illegal, excessively heavy, hazardous, or likely to cause damage to our vehicle, equipment, personnel, other Goods or property.
3. Booking Process
3.1 Quotation
Quotations may be given based on information provided by the Customer, including addresses, access details, inventory of Goods, timing and any special requirements. Quotations are normally estimates and may be subject to adjustment if the information provided is incomplete or inaccurate, or if the Services required differ from those originally described.
3.2 Making a Booking
A booking is not confirmed until it has been accepted by Man with Van Wembley. Acceptance may be given verbally or in writing. We may request a deposit or pre-payment to secure a booking. By confirming a booking the Customer confirms that they have the authority to enter into the Contract and that they accept these Terms and Conditions on their own behalf and on behalf of any other person with an interest in the Goods.
3.3 Changes to Bookings
Any changes to dates, times, addresses, access arrangements, the volume or nature of Goods or required Services must be notified to us as soon as possible. We will use reasonable efforts to accommodate changes, subject to availability. Changes may result in an updated quotation and additional charges where applicable.
4. Pricing and Payments
4.1 Charges
Charges may be calculated on an hourly rate, a fixed price, or a combination, depending on the type of removal or transport service. The basis of charging will be made clear at the time of quotation. Additional charges may apply for:
Work outside normal hours, such as late evening, night-time, weekends or public holidays.
Delays or waiting time not caused by Man with Van Wembley.
Additional labour where the Customer has not arranged sufficient assistance.
Parking costs, congestion charges, tolls or other third-party fees.
Long carries, difficult access, use of stairs above the first floor without lift, or other challenging conditions not disclosed at the time of booking.
4.2 Payment Terms
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move or transport. We may require a deposit or full pre-payment to confirm certain bookings, particularly larger removals or long-distance jobs. Payment must be made in the form agreed at the time of booking.
We reserve the right to suspend or refuse to provide further Services if any payment is overdue. Ownership of any Goods will not pass to us, but we may exercise a lien, meaning we may hold the Goods until outstanding sums are paid in full.
4.3 Late Payment and Recovery of Costs
If payment is not made when due, we may charge interest at the statutory rate permitted by applicable law, from the date payment was due until the date payment is made. We also reserve the right to recover from the Customer all reasonable costs and expenses incurred in pursuing overdue sums, including administrative costs and third-party recovery fees.
5. Cancellations and Postponements
5.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booking, they must notify us as soon as reasonably practicable. The following cancellation charges may apply:
Cancellation with more than 72 hours notice before the agreed start time: deposit, if taken, may be refundable at our discretion, less any reasonable administrative costs.
Cancellation with between 24 and 72 hours notice: we reserve the right to charge up to 50 percent of the quoted price.
Cancellation with less than 24 hours notice or on the day of the move: we reserve the right to charge up to 100 percent of the quoted price.
Specific cancellation terms may be agreed in writing for certain jobs and will take precedence where different.
5.2 Cancellations by Man with Van Wembley
We may cancel or postpone the Services due to reasons beyond our reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, we will use reasonable efforts to rearrange the Services as soon as possible at a mutually convenient time. Our liability will be limited to any deposit or pre-payment made for the affected Services. We will not be liable for any consequential or indirect losses arising from such cancellation or postponement.
6. Customer Responsibilities
The Customer agrees to:
Provide accurate information regarding access, parking, the volume and nature of Goods, and any special handling requirements.
Arrange suitable parking at all collection and delivery addresses, and comply with local parking regulations. Any parking fines arising from inadequate arrangements by the Customer may be charged to the Customer.
Ensure that all Goods are ready for transport and that fragile, valuable or delicate items are clearly identified.
Remove or securely disconnect any electrical, gas or plumbed-in appliances before the Services commence, unless otherwise agreed.
Arrange appropriate insurance cover for Goods if the level of cover we provide is not sufficient for their needs.
Be present, or ensure a representative is present, at collection and delivery addresses to provide access, directions and instructions.
7. Excluded Items
Unless specifically agreed in writing, we do not carry:
Illegal goods, stolen items or items obtained unlawfully.
Hazardous, explosive, corrosive, flammable or toxic materials.
Live animals, plants that may be restricted, or perishable goods requiring special storage conditions.
Valuables including but not limited to cash, jewellery, watches, precious metals, securities, important documents, artworks of high value or collections.
If any excluded items are given to us without our knowledge or consent, we exclude all liability for loss or damage to those items and the Customer shall be responsible for any resulting damage, loss or legal consequences.
8. Liability and Insurance
8.1 Standard Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of Contract will be limited to a reasonable amount, having regard to the nature and value of the Goods and the charges paid for the Services. The Customer is responsible for declaring any item of exceptional value before the commencement of the Services.
8.2 Exclusions of Liability
We shall not be liable for:
Loss or damage arising from circumstances beyond our reasonable control, including fire, flood, acts of God, war, terrorism, industrial disputes, road traffic incidents, or criminal acts of third parties.
Loss of or damage to Goods that are brittle, delicate, poorly packed by the Customer, or inherently vulnerable to damage.
Damage to Goods where the Customer has requested that items be moved against our advice regarding safety or suitability.
Loss of use, loss of profits, loss of opportunity, or any indirect or consequential losses.
Normal wear and tear, minor marks or scratches that may occur despite reasonable care in the course of removal and transport.
8.3 Customer Packaging and Dismantling
Where the Customer has packed, dismantled or prepared Goods themselves, we will not be liable for damage arising from inadequate or unsuitable packing or assembly. If we agree to dismantle or reassemble furniture or equipment, we do so at the Customer's risk where instructions or fixings are missing or unclear.
8.4 Time Limits for Claims
The Customer must inspect Goods as soon as reasonably practical after delivery. Any visible loss or damage must be reported to us in writing within 48 hours of completion of the Services. For loss or damage not immediately apparent, the Customer must notify us in writing within 7 days of completion. We may not be liable for any claim made outside these time limits where the delay has prejudiced our ability to investigate the matter.
9. Access, Property Damage and Parking
The Customer is responsible for ensuring suitable access to all premises and for securing any necessary permissions for parking, loading and unloading. While we will take reasonable care to avoid damage to property, we are not liable for:
Damage to walls, floors, doors, staircases or fixtures caused by moving large or heavy items if the Customer has insisted that the move proceed despite our advice that the access is not suitable.
Damage arising from poor construction, weak or defective structures, or pre-existing defects in property or fixtures.
Any fines or penalties associated with parking where the Customer has not arranged suitable parking or failed to advise us of restrictions.
10. Waste and Disposal Regulations
10.1 Legal Compliance
Man with Van Wembley operates in accordance with applicable waste and environmental regulations. We can only remove and dispose of waste or unwanted items where this has been agreed as part of the Services and where such disposal complies with the relevant laws and regulations.
10.2 Prohibited Waste
We will not remove or dispose of controlled, hazardous or specialist waste, including but not limited to chemicals, asbestos, medical waste, gas bottles, oils, paints or flammable liquids, unless we have expressly agreed to do so and are properly licensed for that type of waste. The Customer is responsible for arranging appropriate disposal for such items.
10.3 Fly-Tipping and Improper Disposal
We do not engage in fly-tipping or any illegal disposal of items. All waste or unwanted items collected for disposal will be taken to authorised facilities. The Customer must not request, encourage or require any disposal that would breach waste regulations. If the Customer's instructions lead to a breach of such regulations, the Customer will be responsible for any resulting fines, penalties, costs or claims.
11. Delays and Waiting Time
Whilst we make every reasonable effort to adhere to agreed arrival and completion times, all times quoted are estimates only and may be affected by traffic conditions, roadworks, access issues or other circumstances beyond our control. We are not liable for any losses arising from delays that are outside our reasonable control.
Where delays are caused by the Customer, including but not limited to waiting for access, keys, paperwork or instruction, we reserve the right to charge for waiting time in accordance with our current rates.
12. Subcontracting
Man with Van Wembley may, at its discretion, subcontract all or part of the Services to trusted third-party providers. Where we do so, we will remain responsible for the performance of the Contract, and these Terms and Conditions will continue to apply.
13. Data Protection and Privacy
We collect and use personal data such as names, addresses and contact details for the purpose of providing our Services, managing bookings, processing payments and handling queries or complaints. We will process such data in accordance with applicable data protection laws and only retain it for as long as reasonably necessary for these purposes or as required by law.
14. Complaints
If the Customer has any concerns or complaints about the Services, they should raise them with us as soon as possible, preferably on the day of the move or within a reasonable time thereafter. We will investigate the matter and aim to respond promptly. Raising a complaint does not remove the need for the Customer to comply with the time limits for claims set out in these Terms and Conditions.
15. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract. Any variation to these Terms and Conditions must be agreed in writing and signed or otherwise clearly accepted by both the Customer and Man with Van Wembley.
16. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions and any Contract between the Customer and Man with Van Wembley, as well as any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation, including non-contractual disputes or claims.
By proceeding with a booking or using the Services of Man with Van Wembley, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
